+How do I send my clothes off for washing?
WashBox24 has two operating modes namely; self-service locker and home delivery. With locker, you
can drop off your clothes at any of our lockers 24/7 and pick up from the same locker location given next
day turnaround time. For home delivery, you can download the app (http://goo.gl/zEqt8t
Android) and request pick up on demand or at scheduled time. When the clothes
is ready, we also deliver them back to you within the next day. Note that, next day turnaround time
applies only if the clothes are dropped off before 9.00 AM (locker) or picked up from your location
before 9.00 AM (delivery), excluding public holidays. Some items may require longer lead time. See
our terms and conditions here
+Do I need to be a member in order to use your service?
No, although there are those who prefer to pay up front to enjoy greater saving (Pre-paid users) versus
those who might want to try first and may prefer to pay later (Post-paid users). After all, WashBox24 is
pretty much open to everyone.
+What’s the difference between a pre-paid user vs a post-paid user?
Pre-paid users typically purchase the credit package in advance and any usage is deducted from the paid
credits. Post-paid users, on the other hand, does not pay until the cloth is ready for pick up. Note that
the average price per piece is typically lower if you become a pre-paid user, plus more discounts and
exclusive privileges. See our package detail here
+How does a pre-paid user pay for the service?
Upon signup, you may choose to buy the pre-paid credit package. Once you have selected the package
you want, you will be directed to our payment gateway partner’s page where you will have different
options to pay including credit card, online banking, cash point at convenient store, etc. The purchased
credit will then be transferred to your account automatically upon successful payment completion.
+How does a post-paid user pay for the service?
Post-paid user typically drops off clothes or request pick up directly without paying in advance. Thus,
when the clothes are ready and our system notifies you via SMS, the said SMS will contain payment
instruction for you to pay at the participating cash point service including convenient stores or
participating ATM. Once paid, the system will send you a Quick Pin via SMS, so you may key in the Quick
Pin at the locker to retrieve back the clothes. In the case of delivery, our delivery staff will contact you
to deliver the clothes back to you, again only if the payment is made. Note that you can also pay via the
Box24 app. So, even if the credit package value does not match exactly with the service fee, our system
will automatically credit the remaining balance next time you use our service.
+Does your locker accept cash, coin, and credit card?
Most of our customers typically pay online, so our locker typically does not accept cash, coin, or credit
card, except lockers in certain locations e.g. shopping mall, and high-traffic locations where we provide
these additional method of payments. Note that our lockers do not provide change, but will credit your account linked to your mobile number for future use instead.
+What is the purpose of having two different color bags?
WashBox24 provides our users with two different color bags to differentiate between laundry orders
and dry cleaning orders. If you want us to laundry your clothes, place the items in the black bag. If you
want us to dry clean your clothes, place the items in the red bag. When we return your clothes, you’ll
find them in the same branded WashBox24 bag. Note that for ironing only, you will need to place them
in your own plastic bag e.g. a re-used shopping bag and provide your own hangers of the same number as your number of clothes. Salute to you for helping us save the environment
by reducing the use of plastic bags!
+It’s my first time, so I don’t have your bags, but I want to drop my clothes off now. What should I do?
For first-time user, place your items in any plastic bags (e.g. re-used shopping bags) but be sure to insert
a note to specify what kind of wash type you want for each items or bags. For pre-paid users, when we
return your clothes, you’ll find them in the branded reusable bags. For post-paid users, when we return
your clothes, you’ll find them in un-branded plastic bag. Join us as a pre-paid user and receive stylish
WashBox24 bags, plus greater saving and a chance to make a difference for our planet. We really mean
+Should I dry clean or launder my item?
To decide whether your item should be washed or dry cleaned, we strongly suggest you look up the care
label. Typically, manufacturers suggest dry cleaning to avoid problems with color or size changes. For
complete list of care label, click here
+What if I put the wrong item in the wrong bag (i.e. dry clean in black bag or laundry in red bag, etc.)?
Although we try our best to contact our customers to ask for the confirmation of each misplaced order
that may be accidental in nature, we reserve the right to change and/or cancel the wash type according
to what our garment expert deems as most appropriate for each particular item. This is to prevent
possible damage, for example, shrinkage or loss of colors. Often times, we refer to the care label as
suggested by the manufacturer. However, in the event of such changes, prices will be charged according
to the actual wash type that we deem as final and have actually processed, unless there is an instruction
note from you to process the item otherwise. Note that we cannot be liable for any damages arising
from such instruction and may reserve the right not to service any items that are not in line with our
quality control policy.
+I have special instruction for my order, what should I do?
When you are placing an order, you may insert a note together with your clothes. Better yet, for pre-
paid users, there is a plastic pocket on the WashBox24 branded bag itself that you may add notes and
special instructions (e.g. fix the button, hand wash, etc). Isn’t that nice to be a pre-paid user?
+What is the standard turnaround time for dry cleaning and laundry service?
In most cases, orders are delivered back within the next day excluding public holidays. Note that we do
our best to ensure that your orders get delivered back in a timely manner. However, we also need to
ensure that we properly treat stains and press your clothes. So, whilst most laundry and dry cleaning
may take 1 day, some items may require longer lead time e.g. iron only may take up to 3 days, bag &
shoes and certain house items e.g. carpet, curtain, dolls may take up to 7 days or more.
+Will my Box24 credit balance ever expire?
Any balances (regard less of value) that is active at least once every 100 days can be carried forward for
unlimited period or until credit runs out. Note that, if the balance is less than 100 Baht and has been
inactive for 100 consecutive days, the whole remaining balance will expire on day 101. On the other
hand, if the balance is 100 Baht or more and has been inactive for 200 consecutive days, the whole
remaining balance will expire on day 201. Make sure to sign in and check the expiry date of your credits
in "Summary" section. In addition, a kind reminder that all purchased balances cannot be redeemed for
+Why is my Box24 credit showing a negative balance?
That's because you have spent more than your credit balance actually. Because the continuous nature of our operation, we typically don't hold up the order and would continue to process the items as scheduled. However, if you don't have enough credit or haven't paid for the order, the credit balance as reported on the web or the app will show a negative number. You may pay to settle the outstanding dues from various channels e.g. app, web, etc, and the system will issue a Quick Pin upon full payment. Note that you may have to wait up to 45 minutes after making the payment since the central server will send the transaction log to the locker, which depends on the interval update and the internet signal of each particular location. So, it's always best to always make sure you have enough credits before placing the order.